Vacancy Outlet Manager (All Day Dining) at Mandarin Oriental, Jakarta
Outlet Manager (All Day Dining)
Duties and Responsibilities
Report directly to Director of Food & Beverage.
Provide leadership and support for all All Day Dining Restaurant colleagues.
Train, evaluate and schedule all All Day Dining Restaurant colleagues in accordance with the standards of the company policies and guidelines.
Ensure the profitability, efficiency and creativity in the All Day Dining Restaurant.
To supervise the maintenance and cleanliness of the All Day Dining Restaurant at all time
Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
Plan menus, prices and promotional events for All Day Dining Restaurant in order to maximize revenue generating opportunities.
Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures.
To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
To liase with the Training Manager on departmental learning and development needs.
To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
Requirements
Bachelor degree holder in hospitality management.
Minimum 5-10 years' relevant experience in Restaurant Management in an international luxury hotel group of which at least 2-3 years' experience at a senior management level.
Proven experience in the luxury hospitality or service industry.
Sound experience in Breakfast, Lunch and Dinner Restaurant operations with in-depth knowledge of sequence of service.
Excellent leadership, strategic planning, proactive communication, interpersonal and problem solving skills.
Possess a friendly, energized and outgoing personality.
Excellent administration and planning skills.
Proactive, customer-oriented, flexible and creative.
Willing to work a flexible schedule and holidays.
Conversant with Microsoft Office applications, and knowledge of Infogenesis system is an advantage.
High level of fluency in professional written and spoken Indonesian and English.
Be a self-motivator and motivator of others.
Work in a safe, prudent and organized manner.
Have an in-depth knowledge of international food and preparation.
Have an in-depth knowledge of wine and beverages.
Be able to relate to all levels of guests and management.
Have the ability to handle multiple tasks at one time.
Be able to consistently delight and satisfy our guest.
Have the ability to handle guest requests in a detailed manner.
Must have excellent attention to details, and extensive service knowledge.
Please send comprehensive resume with subject title of position applied for,
recent photograph and salary expected to the following email:
mojkt-apply@mohg.com
Due to high volume of applicants received, incomplete documents will not be processed.
Only short listed candidates will be contacted.
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